1. Dotable operate a 30-Day Risk Free Refund Policy
1. If you are not completely satisfied with your Dotable package you have the right to a full refund (excluding any Set Up Fees, Domain Name Registration Fees and / or Overages).
2. To claim your refund, please raise a ticket within the first 30 days of your contract.
3. Refunds will be made within 30 days of receipt of your ticket. We issue refunds by BACS and WorldPay.
4. If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Billing Team. You can call on 0845 276 8020 between 9.00am and 5.00pm GMT, Monday to Friday (calls charged at 4p per minute) or you can submit a ticket at all times.
1. Successfully registered Domain Names are excluded from the refund policy as a cost is incurred on all registrations, and registrars offer no returns policy of their own. However, you will continue to own the Domain Name even if you wish to cancel other Dotable services.
2. Auto Renewal of Dotable services is also excluded from this policy. Please refer to the Dotable Auto Renewal Policy for further details.
3. Under no circumstances will Dotable allow a transfer of funds between accounts.
4. Refunds will not be given if any other Dotable Terms and Conditions or policies have been contravened.