1. Dotable operate an Auto Renewal Policy on all products and services, which is designed to ensure continuity of service.
2. Fees for the Renewal Term are payable seven (7) days in advance of the contract expiry date. As per the Dotable Cancellation Policy customers wishing to cancel their services must do so, in writing (using the Cancellation Queue in the Dotable Ticket System) at least 14 days prior to the contract expiry date.
3. It is important that customers ensure their contact and billing details, specifically their email address is up to date. You will be notified when a payment has been taken from your credit card.
4. To ensure services are renewed, customers must ensure that their contact and billing details are updated at all times. Customers updating Credit/Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire. Dotable cannot be held responsible for loss of a Domain Name if a customer’s contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.
5. Auto Renewal of Dotable services is excluded from the Dotable 30 Day Refund Policy as it is the customers responsibility to cancel services, in writing, 14 days prior to the contract expiry date.
If you have any problems with or enquiries about our Auto Renewal service, please contact our Team. You can call on 0800 470 0425 between 9.00am and 5.30pm, Monday to Friday or you can submit a ticket to Cancellations at all times.