[Completed] Neptune move to new cabinet - Dotable

Aussie Bob · 15th June 2008, 10:16 AM

Just a heads up that Neptune server will be relocated to another cabinet in the 530W datacenter as part of our colocation consolidation and improvement of services.

This move will take place on the Thursday the 19th of June, 10.00am PDT (5.00pm TUC), 2008.

Countdown to start of migration

The server will be powered down, removed from the cabinet, added to the new Dotable cabinet and powered back up.

For those clients with custom nameservers, this will mean new IPs for your nameservers. There's no way around this unfortunately, and we will email you with your new nameserver IPs as the server is moved to the new Dotable cabinet. You will then need to change your nameserver IPs at your domain register for your main WHM domain. Shortly after that, your domains will then resolve from the new location. Downtime will be minimal but there will be some downtime. This cannot be avoided.

For those clients that do not use custom nameservers, you don't need to do anything, as we will update the server's default nameserver IPs.

For those of you that use 3rd party DNS services, you will need to update the A records accordingly with your newly assigned IP addresses. If you can, you would be advised to lower your TTL (Time To Live) times on your dns zones, as low as possible, as soon as you are able, in preparation for an IP address change next week.

If you have any questions about the server move, post them below or drop a ticket into the Dotable helpdesk.

Brad · 16th June 2008, 10:55 PM

Hi Aussie Bob,

Just wondering - what type of downtime might be expected.
Looking at that handy time link above, the time will be 3am on Friday morning (excellent time day of day

)
Just wondering if its like a 30 minute downtime or longer.
(/me likes to plan ahead)

Brad

Aussie Bob · 16th June 2008, 11:30 PM

Brad

Allow around 2 hours of downtime. This allows for the server to be removed from the cabinet, picked up and added to our new cabinet. The guys are also doing a physical hardware check too, so that will take around 10 minutes.

iardon · 17th June 2008, 12:36 AM

Will the data on the server be backed up on to another server before the move?

Aussie Bob · 17th June 2008, 01:12 AM

Quote:

Originally Posted by iardon

Will the data on the server be backed up on to another server before the move?

No. When we have all the Dotable servers into the new cabinet, the offserver backup system will be implemented. It's part of our colocation consolidation program we're currently working on.

Brad · 17th June 2008, 04:59 AM

Quote:

Originally Posted by Aussie Bob

Allow around 2 hours of downtime.

No problems.
When I get up at this early hour, all should be good

Thanks Mr. W.

Brad

Theo · 19th June 2008, 07:16 AM

Hi.
I have been experiencing problems while trying to access my site and email accounts through my dedicated IP. However is accessible through the domain name. Does it have something to do with the oncoming migration?

Aussie Bob · 19th June 2008, 11:38 AM

Theo,

There was an IP cleanup on Neptune before the migration, so just access your site and email with the domain, and not the IP.

badr · 19th June 2008, 02:50 PM

when do we get the the new IPs for nameservers?

Brad · 19th June 2008, 03:49 PM

Great question about the IP's.

Also thanks for changing the A record TTL's to 300

Appreciate that

Brad

15th June 2008, 10:16 AM	#1 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,905	[Completed] Neptune move to new cabinet Just a heads up that Neptune server will be relocated to another cabinet in the 530W datacenter as part of our colocation consolidation and improvement of services. This move will take place on the Thursday the 19th of June, 10.00am PDT (5.00pm TUC), 2008. Countdown to start of migration The server will be powered down, removed from the cabinet, added to the new Dotable cabinet and powered back up. For those clients with custom nameservers, this will mean new IPs for your nameservers. There's no way around this unfortunately, and we will email you with your new nameserver IPs as the server is moved to the new Dotable cabinet. You will then need to change your nameserver IPs at your domain register for your main WHM domain. Shortly after that, your domains will then resolve from the new location. Downtime will be minimal but there will be some downtime. This cannot be avoided. For those clients that do not use custom nameservers, you don't need to do anything, as we will update the server's default nameserver IPs. For those of you that use 3rd party DNS services, you will need to update the A records accordingly with your newly assigned IP addresses. If you can, you would be advised to lower your TTL (Time To Live) times on your dns zones, as low as possible, as soon as you are able, in preparation for an IP address change next week. If you have any questions about the server move, post them below or drop a ticket into the Dotable helpdesk. __________________ ? Dotable ? "an island of normality in a sea of pimps and pirates" ?

16th June 2008, 11:30 PM	#3 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,905	Brad Allow around 2 hours of downtime. This allows for the server to be removed from the cabinet, picked up and added to our new cabinet. The guys are also doing a physical hardware check too, so that will take around 10 minutes. __________________ ? Dotable ? "an island of normality in a sea of pimps and pirates" ?

19th June 2008, 07:16 AM	#7 (permalink)
Theo New Dotable member Join Date: Sep 2006 Location: Athens, Greece Posts: 10	Accessibility through IP problems Hi. I have been experiencing problems while trying to access my site and email accounts through my dedicated IP. However is accessible through the domain name. Does it have something to do with the oncoming migration?

19th June 2008, 11:38 AM	#8 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,905	Theo, There was an IP cleanup on Neptune before the migration, so just access your site and email with the domain, and not the IP. __________________ ? Dotable ? "an island of normality in a sea of pimps and pirates" ?

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16th June 2008, 10:55 PM	#2 (permalink)
Brad Smiling can be Infectious Join Date: Jan 2006 Posts: 60	Hi Aussie Bob, Just wondering - what type of downtime might be expected. Looking at that handy time link above, the time will be 3am on Friday morning (excellent time day of day ) Just wondering if its like a 30 minute downtime or longer. (/me likes to plan ahead) Brad

17th June 2008, 12:36 AM	#4 (permalink)
iardon Member Join Date: Aug 2006 Location: Naperville IL Posts: 37	Will the data on the server be backed up on to another server before the move?

19th June 2008, 02:50 PM	#9 (permalink)
badr Member Join Date: Sep 2006 Posts: 47	when do we get the the new IPs for nameservers?

19th June 2008, 03:49 PM	#10 (permalink)
Brad Smiling can be Infectious Join Date: Jan 2006 Posts: 60	Great question about the IP's. Also thanks for changing the A record TTL's to 300 Appreciate that Brad