[Resolved] Jupiter DNS/reboot . . . - Page 4 - Dotable

dkg · 15th May 2007, 06:28 AM

This is yet another problem I see repeated regularly.

Gerrit · 15th May 2007, 06:28 AM

I guess the good news is that the tech found the Dotable cabinet?

Ric · 15th May 2007, 06:28 AM

I dont know how to stay positive when I recived my clients phone call,

they just ask me: "again? "

dkg · 15th May 2007, 06:28 AM

I'm not saying here at Dotable necessarily. I just mean in the industry as a whole.

dkg · 15th May 2007, 06:30 AM

Quote:

Originally Posted by Gerrit

I guess the good news is that the tech found the Dotable cabinet?

LOL. You are such a positive person Gerrit. I didn't see that in the update but I guess you could read in between the lines

Gerrit · 15th May 2007, 06:33 AM

I'm just trying to keep a good mood here, Dave. All of myclients are informed, I told we're working on it and things will be good soon. For one I'm glad the offices are about to close.
We'll be up and running soon.

Aussie Bob · 15th May 2007, 06:34 AM

This is embarrassing to say the least. Jupiter is in the cabinet, but probably not labelled since it was swapped from the old 4U server to the new 2U server. This would explain why we couldn't reboot it from our remote reboot, so it's kind of good news. Just have to find the server and get it rebooted.

Sorry about this folks.

Aussie Bob · 15th May 2007, 06:37 AM

Quote:

Originally Posted by Gerrit

I'm just trying to keep a good mood here, Dave. All of myclients are informed, I told we're working on it and things will be good soon.

That's the attitude Gerrit! That's my approach in instances such as this.

Keep your clients up to date and they'll be happy. In my 5yrs as a host, fast communication during outages will keep folks pretty calm. It's when clients don't know what's happening, and there's no communication, that they get irate.

Quote:

We'll be up and running soon.

Yes, indeed we will.

Gerrit · 15th May 2007, 06:38 AM

Just wondering, Bob? Are you talking to the guy/girl who is physically at the Dotable cabinet? You don't have too many servers there, right? At least some of them should be labelled..

Gerrit · 15th May 2007, 06:43 AM

Quote:

Originally Posted by Aussie Bob

That's the attitude Gerrit! That's my approach in instances such as this.

That's the only way. I haven't had one angry client on the phone today - I called/emailed them before they could call me and explained that we had a problem and that we're working on it. They all understand that there will be a problem every now and then and if they know there's a problem and we're taking care of it, they're OK with it.

15th May 2007, 06:28 AM	#31 (permalink)
dkg Northwoodsman Join Date: May 2006 Location: Northwoods of Maine Posts: 705	This is yet another problem I see repeated regularly. __________________ Dave G. Click here to learn about a free eNom reseller account!!! How about a nice cabin rental on Moosehead Lake in Northern Maine? Aussie Bob fan since May 2002

15th May 2007, 06:28 AM	#32 (permalink)
Gerrit E=mc² Join Date: May 2006 Location: Puerto Rico Posts: 432	I guess the good news is that the tech found the Dotable cabinet? __________________ Gerrit SiriuS Website Design

15th May 2007, 06:28 AM	#34 (permalink)
dkg Northwoodsman Join Date: May 2006 Location: Northwoods of Maine Posts: 705	I'm not saying here at Dotable necessarily. I just mean in the industry as a whole. __________________ Dave G. Click here to learn about a free eNom reseller account!!! How about a nice cabin rental on Moosehead Lake in Northern Maine? Aussie Bob fan since May 2002

15th May 2007, 06:33 AM	#36 (permalink)
Gerrit E=mc² Join Date: May 2006 Location: Puerto Rico Posts: 432	I'm just trying to keep a good mood here, Dave. All of myclients are informed, I told we're working on it and things will be good soon. For one I'm glad the offices are about to close. We'll be up and running soon. __________________ Gerrit SiriuS Website Design

15th May 2007, 06:34 AM	#37 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,792	This is embarrassing to say the least. Jupiter is in the cabinet, but probably not labelled since it was swapped from the old 4U server to the new 2U server. This would explain why we couldn't reboot it from our remote reboot, so it's kind of good news. Just have to find the server and get it rebooted. Sorry about this folks. __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

15th May 2007, 06:28 AM	#33 (permalink)
Ric Member Join Date: May 2005 Posts: 74	I dont know how to stay positive when I recived my clients phone call, they just ask me: "again? "

15th May 2007, 06:38 AM	#39 (permalink)
Gerrit E=mc² Join Date: May 2006 Location: Puerto Rico Posts: 432	Just wondering, Bob? Are you talking to the guy/girl who is physically at the Dotable cabinet? You don't have too many servers there, right? At least some of them should be labelled.. __________________ Gerrit SiriuS Website Design

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