[Resolved!] Enterprise issues - Dotable

Aussie Bob · 13th May 2008, 08:21 AM

Enterprise has dropped and we're rebooting it now . . .

Aussie Bob · 13th May 2008, 09:06 AM

Sorry for the delay here folks. Our remote reboot was not functional, so we've called for a manual reboot from the colo. This is taking a bit longer than expected . . .

CodeYoda · 13th May 2008, 09:29 AM

I may be having an "off" day, but a website of mine on enterprise has been down all day. Plus I can't seem to log into the support page, even after resetting my password.

Are there still issues on enterprise?

Aussie Bob · 13th May 2008, 09:35 AM

Chris, yes, we're still working on bringing enterprise back from the reboot . . .

Aussie Bob · 13th May 2008, 10:18 AM

Still working on the issue. The colo techs are working on the server to see why it won't reboot properly. Sorry about this folks. I'll post updates here as we have them . . .

sbd · 13th May 2008, 10:21 AM

Quote:

Originally Posted by Aussie Bob

Still working on the issue. The colo techs are working on the server to see why it won't reboot properly. Sorry about this folks. I'll post updates here as we have them . . .

It's now 12 hours since my site on Enterprise went down and still no sign of my web site or email. This is especially painful becuase just last week I decided to drop POP email and go for IMAP and now all my mail is on a dead Enterprise. Can you please do something - 12 hours is along time to be down. Otherwise consider moving to another server.

Aussie Bob · 13th May 2008, 10:24 AM

We're doing everything we can. Yes, downtime is painful for you and even more painful for us, so we're doing everything we can to fix this issue.

Aussie Bob · 13th May 2008, 10:54 AM

Sorry, still working on this folks.

I've been asked why this is taking so long. The server dropped around 1am our time, and our techs couldn't reboot the server from the reboot console. Then for some unknown reason our Alertra monitoring didn't inform me by SMS, so I was not alerted to the issue as I was off shift. Very sorry about this and will make sure that this will not happen again.

CodeYoda · 13th May 2008, 12:58 PM

Are we waiting on something like a fsck, or is this something bigger? Just wondering so I can provide some updates and maybe some time estimates before I head off.

Aussie Bob · 13th May 2008, 01:29 PM

It's hard to give any estimates. We have a L3 admin in there working on it, so it shouldn't be much longer.

13th May 2008, 08:21 AM	#1 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	[Resolved!] Enterprise issues Enterprise has dropped and we're rebooting it now . . . __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

13th May 2008, 09:06 AM	#2 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	Sorry for the delay here folks. Our remote reboot was not functional, so we've called for a manual reboot from the colo. This is taking a bit longer than expected . . . __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

13th May 2008, 09:29 AM	#3 (permalink)
CodeYoda Use the Code Join Date: Sep 2006 Posts: 10	I may be having an "off" day, but a website of mine on enterprise has been down all day. Plus I can't seem to log into the support page, even after resetting my password. Are there still issues on enterprise? __________________ Chris The Web Specialist, LLC chris [ @ ] web-specialist.us http://www.thewebspecialist.us/

13th May 2008, 09:35 AM	#4 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	Chris, yes, we're still working on bringing enterprise back from the reboot . . . __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

13th May 2008, 10:18 AM	#5 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	Still working on the issue. The colo techs are working on the server to see why it won't reboot properly. Sorry about this folks. I'll post updates here as we have them . . . __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

13th May 2008, 10:24 AM	#7 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	We're doing everything we can. Yes, downtime is painful for you and even more painful for us, so we're doing everything we can to fix this issue. __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

13th May 2008, 10:54 AM	#8 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	Sorry, still working on this folks. I've been asked why this is taking so long. The server dropped around 1am our time, and our techs couldn't reboot the server from the reboot console. Then for some unknown reason our Alertra monitoring didn't inform me by SMS, so I was not alerted to the issue as I was off shift. Very sorry about this and will make sure that this will not happen again. __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

13th May 2008, 12:58 PM	#9 (permalink)
CodeYoda Use the Code Join Date: Sep 2006 Posts: 10	Are we waiting on something like a fsck, or is this something bigger? Just wondering so I can provide some updates and maybe some time estimates before I head off. __________________ Chris The Web Specialist, LLC chris [ @ ] web-specialist.us http://www.thewebspecialist.us/

13th May 2008, 01:29 PM	#10 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,777	It's hard to give any estimates. We have a L3 admin in there working on it, so it shouldn't be much longer. __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

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