High Load - Page 3 - Dotable

bear · 24th February 2008, 03:47 AM

Well, the second (high priority) ticket was deleted without comment, and the first (low priority) updated an hour ago to say it will be forwarded to level3. I don't mind the wait as much as not knowing what's going on.

mrs twaddle · 24th February 2008, 03:50 AM

I've submited a ticket, but since hearing from other clients of mine that all is well, i doubt bob can do anything. He'd get an alert if the server was down anyway.

mrs twaddle · 24th February 2008, 04:20 AM

it is odd that alertra spot check can't see the sites either though...
Alertra Website Monitoring Service

bear · 24th February 2008, 06:21 AM

5 hours from the start of my ticket, three hours from when it was sent to "level 3", I get a response saying that "I currently see the site as being online. Are you still having problems accessing it?".
Fortunately, no, it's working now.

Must say I'm surprised it was an additional three hour wait to hear anything, or for them to apparently even look at a 5 hour old "site down" ticket.

[EDIT]
This was explained. When it was pushed to level3, it was inadvertantly placed on hold as well. Simple error, easy to make.

JeffHCross · 24th February 2008, 09:06 AM

Quote:

Originally Posted by bear

I have it set to my own time zone. At any rate, the ticket is in.
I'm sure Bob has someone on call for time zones other than his own.

I do as well, I just happened to notice the forum default is GMT +10

. I'm surprised at the long ticket times you guys reported, but I'm not surprised as to the lack of forum replies at those hours. I've seen too many companies make the mistake of having too many talking heads.

Plus, looking at what mrs twaddle was posting, it's entirely possible that Dotable's guys would check our servers and they'd be fine.

Serves me right, I never thought to do a straight IP attempt.

retrocool · 24th February 2008, 09:16 AM

I couldn't get the site from here (UK), but could still get it via a web proxy. I assumed it was only my connection here.

retrocool

Aussie Bob · 24th February 2008, 11:04 AM

I am so sorry about this folks. This is nothing short of a stuffup on our part. I will be investigating what happened here, and will ensure that this does not happen again. It's not how we do things at all.

My apologies.

24th February 2008, 03:50 AM	#22 (permalink)
mrs twaddle Silly Welsh Bod Join Date: May 2006 Location: Wales Posts: 96	I've submited a ticket, but since hearing from other clients of mine that all is well, i doubt bob can do anything. He'd get an alert if the server was down anyway. __________________ I've never met a calorie I didn't like (\__/) (='.'=) (")_(")

24th February 2008, 04:20 AM	#23 (permalink)
mrs twaddle Silly Welsh Bod Join Date: May 2006 Location: Wales Posts: 96	it is odd that alertra spot check can't see the sites either though... Alertra Website Monitoring Service __________________ I've never met a calorie I didn't like (\__/) (='.'=) (")_(")

24th February 2008, 09:16 AM	#26 (permalink)
retrocool New Dotable member Join Date: May 2006 Posts: 11	DNS issue? I couldn't get the site from here (UK), but could still get it via a web proxy. I assumed it was only my connection here. retrocool

24th February 2008, 11:04 AM	#27 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,918	I am so sorry about this folks. This is nothing short of a stuffup on our part. I will be investigating what happened here, and will ensure that this does not happen again. It's not how we do things at all. My apologies. __________________ ? Dotable ? "an island of normality in a sea of pimps and pirates" ?

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24th February 2008, 03:47 AM	#21 (permalink)
bear Member Join Date: Dec 2005 Posts: 51	Well, the second (high priority) ticket was deleted without comment, and the first (low priority) updated an hour ago to say it will be forwarded to level3. I don't mind the wait as much as not knowing what's going on.

24th February 2008, 06:21 AM	#24 (permalink)
bear Member Join Date: Dec 2005 Posts: 51	5 hours from the start of my ticket, three hours from when it was sent to "level 3", I get a response saying that "I currently see the site as being online. Are you still having problems accessing it?". Fortunately, no, it's working now. Must say I'm surprised it was an additional three hour wait to hear anything, or for them to apparently even look at a 5 hour old "site down" ticket. [EDIT] This was explained. When it was pushed to level3, it was inadvertantly placed on hold as well. Simple error, easy to make.