High Load - Page 2 - Dotable

MDB76 · 24th February 2008, 02:20 AM

Not necessarily, the last posting for this was nearly 6 hours ago. It may be a new issue. I only lost email just before midnight.

I would imaging the support ticket system lets them know via sms or something about tickets depending on the urgency. The forums may not be monitored as closely. Also, the status of the server is showing as ok so they may well not be aware.

bear · 24th February 2008, 02:22 AM

Couldn't hurt. Stuck in a ticket anyway.

JeffHCross · 24th February 2008, 02:28 AM

Quote:

Originally Posted by bear

With them already aware of this, I'd assume you'd get a "we're aware" response, and be told to watch the forum thread.

That would be the expectation, except that this forum is set to GMT +10, where it's currently around 2 in the morning

MDB76 · 24th February 2008, 02:31 AM

Quote:

Originally Posted by JeffHCross

That would be the expectation, except that this forum is set to GMT +10, where it's currently around 2 in the morning

Which is why I suggested support tickets. Depending on the urgency, the ticketing system probably alerts them via sms.

bear · 24th February 2008, 02:35 AM

Quote:

Originally Posted by JeffHCross

this forum is set to GMT +10

I have it set to my own time zone. At any rate, the ticket is in.
I'm sure Bob has someone on call for time zones other than his own.

Interesting. Tried updating the priority for the ticket, and it won't let me. Each time I submit, it pushes me out to the main support view in MB, and no status change in the ticket when I go back.

MDB76 · 24th February 2008, 02:41 AM

Hi, try resubmitting the ticket.

bear · 24th February 2008, 03:21 AM

Ticket sat for an hour with no response, submitted a new one with high priority. Either get me yelled at, or it'll get fixed, or both.

Fran · 24th February 2008, 03:53 AM

My websites, down. Server: earth.

mnc · 24th February 2008, 04:21 AM

It is very odd that we have not been updated on this issue here in the forums. It is usually something you can rely on.

I (we) would greatly appreciate some feedback on this issue from management. I just got another call form a client and I would prefer to have something else to tell them other then there is a "high load" and the server was rebooted several hours ago.

Thank you.

mrs twaddle · 24th February 2008, 04:24 AM

I think this is a DNS issue or something similar, as some of my clients are still getting their sites, though i can't at all..

24th February 2008, 02:20 AM	#11 (permalink)
MDB76 Member Join Date: Mar 2006 Location: Toowoomba, QLD Australia Posts: 59	Not necessarily, the last posting for this was nearly 6 hours ago. It may be a new issue. I only lost email just before midnight. I would imaging the support ticket system lets them know via sms or something about tickets depending on the urgency. The forums may not be monitored as closely. Also, the status of the server is showing as ok so they may well not be aware. __________________

24th February 2008, 02:41 AM	#16 (permalink)
MDB76 Member Join Date: Mar 2006 Location: Toowoomba, QLD Australia Posts: 59	Hi, try resubmitting the ticket. __________________

24th February 2008, 04:24 AM	#20 (permalink)
mrs twaddle Silly Welsh Bod Join Date: May 2006 Location: Wales Posts: 82	I think this is a DNS issue or something similar, as some of my clients are still getting their sites, though i can't at all.. __________________ I've never met a calorie I didn't like (\__/) (='.'=) (")_(")

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24th February 2008, 02:22 AM	#12 (permalink)
bear Member Join Date: Dec 2005 Posts: 46	Couldn't hurt. Stuck in a ticket anyway.

24th February 2008, 03:21 AM	#17 (permalink)
bear Member Join Date: Dec 2005 Posts: 46	Ticket sat for an hour with no response, submitted a new one with high priority. Either get me yelled at, or it'll get fixed, or both.

24th February 2008, 03:53 AM	#18 (permalink)
Fran New Dotable member Join Date: May 2006 Posts: 12	My websites, down. Server: earth.

24th February 2008, 04:21 AM	#19 (permalink)
mnc New Dotable member Join Date: Nov 2006 Posts: 8	It is very odd that we have not been updated on this issue here in the forums. It is usually something you can rely on. I (we) would greatly appreciate some feedback on this issue from management. I just got another call form a client and I would prefer to have something else to tell them other then there is a "high load" and the server was rebooted several hours ago. Thank you.