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| Welcome to Dotable. Dotable currently hosts more than 15,000 domains for clients in all corners of the globe, so we must be doing something right! Dotable is all about people, and without people Dotable would not be where it is today. We value our clients and work hard with them and for them, so they can achieve their online goals. Our client's success is our success. Dotable's staff has more than 40 years of combined experience in hosting. Our products range from single domain hosting, through to fully managed dedicated servers. We invite you to inspect our products from the links below. We're here to serve you so sing out if you need anything. |
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13th March 2010, 10:50 AM
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#11 (permalink) | ||
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Jumping Dotable member
Join Date: Sep 2007
Location: Brissy, Qld
Posts: 3
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Quote:
And to quote Quote:
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13th March 2010, 11:31 AM
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#12 (permalink) |
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Dotable Staff
Join Date: Jan 2010
Posts: 9
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Our admins are investigating this issue, but as a temporary solution, they are requesting that any users with domains pointed at ns1.dotauserver.com and ns2.dotauserver.com repoint their domains to:
ns29.dotcolo.com ns30.dotcolo.com We will update this post further with what our admins find out. |
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14th March 2010, 06:32 PM
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#13 (permalink) |
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New Dotable member
Join Date: Oct 2007
Posts: 28
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Thanks DSmith. We'll see how that works.
It is very disappointing that when I asked in my original ticket (a week ago) whether there were any alternative name servers other than ns1.dotauserver and ns2.dotauserver... I was told no. Now we're told yes. Our sites really could have been visible to our customers all week.  Anyway, please let us know when the issue is resolved. It would also be great to know what the issue is, for next time. Cheers, Jarrod |
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15th March 2010, 10:58 AM
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#15 (permalink) |
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Dotable Staff
Join Date: Jan 2010
Posts: 10
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I'm very sorry for this trouble, as far as we can see, ns29 and ns30.dotcolo.com are set up correctly, we have many of our clients' domains pointed to those right now and they have been working fine. However, one of our admins is currently looking into this.
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16th March 2010, 08:20 AM
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#16 (permalink) |
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New Dotable member
Join Date: Oct 2007
Posts: 28
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Welcome back, Dotable. Tut-tut. What sort of web host allows its own domain name to expire?
 I got in touch with UK2 Group earlier this morning... a) to let them know that they had allowed dotable.com to expire, and b) to mention this DNS saga that has dragged on for more than a week. Hey presto! Three hours later and everything seems to be working again. Could you please let us know what happened, and what (if anything) you did to resolve it. I'll follow up with Telstra BigPond also, to see if they did anything. Will be good to know for next time (which will hopefully never occur). Thanks, Jarrod |
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22nd March 2010, 12:09 PM
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#19 (permalink) |
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New Dotable member
Join Date: Oct 2007
Posts: 28
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For those of you who haven't raised a ticket or who didn't get a response, this is from JJ today.
It looks like Dotable don't intend to fix the problems with ns1.dotauserver.com and ns2.dotauserver.com... so make sure you have updated all your domains... -------------------- Hello Jarrod, The name servers ns1.dotauserver.com and ns2.dotauserver.com are older name servers of ours that have not been actively maintained, it is recommended that you change your name servers to ns29.dotcolo.com and ns30.dotcolo.com. Please let us know if you have any further questions. -- Best regards, Joseph "J.J." Montgomery Technical Support Representative Hosting Services, Inc. |
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