"you don't have permission to access ___ on this server" - Dotable

bluemicrobyte · 8th August 2008, 06:40 AM

I am trying to copy a site over from another host. I've uploaded all of the files to the public_html directory on the dotable server and pointed the domains to the correct nameservers (did that about 9 hours ago). The url is Performance Basketball Clinics but when I try to view it in a browser I get a page saying:

"You don't have permission to access /index.html on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. "

What should I try to fix this?

(The domain of the new server should be 66.63.184.172; if pbclinics.com doesn't point there then maybe the domain hasn't finished propagating yet. )

bluemicrobyte · 8th August 2008, 08:09 AM

I was able to resolve the issue by deleting the cpanel account in WHM, re-creating it, and then re-uploading the files.

Aussie Bob · 8th August 2008, 12:01 PM

Sorry for no response here. The techs man the helpdesk and not the support forum, and I have the flu now. Glad you got it sorted.

8th August 2008, 06:40 AM	#1 (permalink)
bluemicrobyte New Dotable member Join Date: Jun 2006 Posts: 25	"you don't have permission to access ___ on this server" I am trying to copy a site over from another host. I've uploaded all of the files to the public_html directory on the dotable server and pointed the domains to the correct nameservers (did that about 9 hours ago). The url is Performance Basketball Clinics but when I try to view it in a browser I get a page saying: "You don't have permission to access /index.html on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. " What should I try to fix this? (The domain of the new server should be 66.63.184.172; if pbclinics.com doesn't point there then maybe the domain hasn't finished propagating yet. )

8th August 2008, 12:01 PM	#3 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 4,048	Sorry for no response here. The techs man the helpdesk and not the support forum, and I have the flu now. Glad you got it sorted. __________________ Please review Dotable at the following review sites - HostJury.com \| WebHostingStuff.com

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8th August 2008, 08:09 AM	#2 (permalink)
bluemicrobyte New Dotable member Join Date: Jun 2006 Posts: 25	I was able to resolve the issue by deleting the cpanel account in WHM, re-creating it, and then re-uploading the files.