Deplorable billing practices - Dotable

Lorin · 4th August 2008, 10:32 PM

On July 24th I filed a support ticket to close my account. Here's a quote from the automated email reply:

Quote:

Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.

Ticket ID: TDS-353048
Subject: Please close my account
Department: Billing issues
Priority: Low

Rather than close my account, Dotable has billed me for another month's hosting. What is going on?

I need my money refunded and my account closed ASAP.

Not happy Bob.

dkg · 4th August 2008, 10:45 PM

Maybe this got caught in the middle of their switchover to a new billing system?

IMHO, I think the word 'deplorable' is a little too strong for a one-time problem such as this. Now, if this went on for months and you couldn't stop the billing then you might have a case for calling it deplorable.

Aussie Bob · 4th August 2008, 11:15 PM

Lorin,

I will check into this and rectify this.

I can assure you that I do not run Dotable's billing in a "deplorable" manner. Nothing could be further from the truth.

Aussie Bob · 4th August 2008, 11:19 PM

Lorin,

I have searched the helpdesk and there is no ticket ID# TDS-353048. I can't tell who you are, as we have a few Lorin's as clients. Can you drop a ticket into the Dotable helpdesk with your account details, and I will get your account closed and your refund issues asap.

Many thanks.

Lorin · 4th August 2008, 11:35 PM

Hi Bob,

Thanks for your prompt attention.

I'm willing to believe it's a deplorable - and forgivable - lapse in billing practices.

It sounds like there's a leak in your helpdesk too. I'm happy to forward to you the email I got from helpdesk if it will help you track that down.

I've just re-filed to terminate the account. The ticket number is MKS-345835, if you could confirm that it is in the system I'd appreciate it.

-Lorin

Aussie Bob · 4th August 2008, 11:55 PM

Thanks Lorin. I'll take care of this . . .

Lorin · 5th August 2008, 03:48 PM

Credit is due to Bob for responding in person and resolving this situation quickly and satisfactorily.

Good luck to you all.

Aussie Bob · 5th August 2008, 03:52 PM

No worries. The zombie account is dead, finally.

Lorin · 5th August 2008, 04:02 PM

Thanks Bob

4th August 2008, 10:45 PM	#2 (permalink)
dkg Northwoodsman Join Date: May 2006 Location: Northwoods of Maine Posts: 814	Maybe this got caught in the middle of their switchover to a new billing system? IMHO, I think the word 'deplorable' is a little too strong for a one-time problem such as this. Now, if this went on for months and you couldn't stop the billing then you might have a case for calling it deplorable. __________________ Dave G. Click here to learn about a free eNom reseller account!!! How about a nice cabin rental on Moosehead Lake in Northern Maine? Aussie Bob fan since May 2002

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4th August 2008, 11:15 PM	#3 (permalink)
Aussie Bob Retired Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 4,085	Lorin, I will check into this and rectify this. I can assure you that I do not run Dotable's billing in a "deplorable" manner. Nothing could be further from the truth.

4th August 2008, 11:19 PM	#4 (permalink)
Aussie Bob Retired Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 4,085	Lorin, I have searched the helpdesk and there is no ticket ID# TDS-353048. I can't tell who you are, as we have a few Lorin's as clients. Can you drop a ticket into the Dotable helpdesk with your account details, and I will get your account closed and your refund issues asap. Many thanks.

4th August 2008, 11:35 PM	#5 (permalink)
Lorin New Dotable member Join Date: Mar 2007 Posts: 15	Hi Bob, Thanks for your prompt attention. I'm willing to believe it's a deplorable - and forgivable - lapse in billing practices. It sounds like there's a leak in your helpdesk too. I'm happy to forward to you the email I got from helpdesk if it will help you track that down. I've just re-filed to terminate the account. The ticket number is MKS-345835, if you could confirm that it is in the system I'd appreciate it. -Lorin

4th August 2008, 11:55 PM	#6 (permalink)
Aussie Bob Retired Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 4,085	Thanks Lorin. I'll take care of this . . .

5th August 2008, 03:48 PM	#7 (permalink)
Lorin New Dotable member Join Date: Mar 2007 Posts: 15	Credit is due to Bob for responding in person and resolving this situation quickly and satisfactorily. Good luck to you all.

5th August 2008, 03:52 PM	#8 (permalink)
Aussie Bob Retired Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 4,085	No worries. The zombie account is dead, finally.

5th August 2008, 04:02 PM	#9 (permalink)
Lorin New Dotable member Join Date: Mar 2007 Posts: 15	Thanks Bob