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Old 15th May 2008, 11:31 AM   #1 (permalink)
Saturn
 
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Default Saturn Email?

Was there any problems with Saturn this morning?

I got a client who isn't too happy - but I don't seem to have had any problems.

He said he was getting a "couldn't connect to server" message - yet when he changed it back to his ISP - he could.

What are the possible causes of this (if any)?
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Old 15th May 2008, 11:41 AM   #2 (permalink)
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Quote:
Originally Posted by agua View Post
. . . What are the possible causes of this (if any)?
9/10 times it's their email setup on their PC. Run through his email issue with the Email Troubleshooter, and then if that doesn't resolve the issue, drop a ticket into the helpdesk with the details and we'll get the gumboots and flashlight out.
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Old 15th May 2008, 12:05 PM   #3 (permalink)
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I don't even think it warrants that Bob - it has been working for a year or so and just stopped (its back now) - so I think it was probably something to do with his connection.

Keep your gumboots and flashlight in the shed and pour yourself a nice drink
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Old 15th May 2008, 12:09 PM   #4 (permalink)
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It'll have to be a nice cup of tea then. Bit early in the day for anything stronger.
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Old 15th May 2008, 12:33 PM   #5 (permalink)
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I never mentioned alcohol - you've just got home brew on the brain
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Old 15th May 2008, 12:39 PM   #6 (permalink)
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Ok RedBull it is then.
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