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#1 (permalink) |
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Saturn
Join Date: Jul 2006
Posts: 343
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Was there any problems with Saturn this morning?
I got a client who isn't too happy - but I don't seem to have had any problems. He said he was getting a "couldn't connect to server" message - yet when he changed it back to his ISP - he could. What are the possible causes of this (if any)? |
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#2 (permalink) |
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Dotable Founder
Join Date: Mar 2005
Location: Land down under
Posts: 3,916
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9/10 times it's their email setup on their PC. Run through his email issue with the Email Troubleshooter, and then if that doesn't resolve the issue, drop a ticket into the helpdesk with the details and we'll get the gumboots and flashlight out.
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#3 (permalink) |
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Saturn
Join Date: Jul 2006
Posts: 343
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I don't even think it warrants that Bob - it has been working for a year or so and just stopped (its back now) - so I think it was probably something to do with his connection.
Keep your gumboots and flashlight in the shed and pour yourself a nice drink ![]() |
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