Client Support? - Dotable

indigo · 28th December 2006, 02:59 AM

Is dotable looking forward for providing anonymous support directly to our clients? Some webhosts do provide it and it is one of the most sought after feature.

Oh yes, the support should be anonymous without revealing the dotable brand.

rois · 28th December 2006, 03:15 AM

I would love to see this feature available but I suspect that, should this be implemented, it might lead to an increase in the price of the hosting plan. So I do not think that it is in dotable's to do list, not in the near future anyway. Right Bob/Steve?

indigo · 28th December 2006, 03:17 AM

ofcourse, I dont suppose this can be free anyway. It can also be optional add-on for resellers if they want. So lets say, a Reseller can pay $ xx for one year of free support directly to their clients.

And resellers can either provide their own support or sort of "outsource" it to dotable.

How about that?

Aussie Bob · 28th December 2006, 07:23 AM

Quote:

Originally Posted by rois

I would love to see this feature available but I suspect that, should this be implemented, it might lead to an increase in the price of the hosting plan. So I do not think that it is in dotable's to do list, not in the near future anyway. Right Bob/Steve?

It's on the list, but will certianly not be free. More around the lines of $x/domain/mth. We're still working on the pricing model, to see if it's feasible to introduce as a product.

indigo · 28th December 2006, 08:08 PM

Hey Bob,

Nice to know that its already being thought about.

I would also like to provide the support as optional to the customers who want the same ofcourse with a little margin over dotable price. So if Dotable charges $ x per domain I would have to charge atleast
$x+0.01 per domain to my customers. Having that in mind, I hope that it would be cheaper else resellers will redirect queries to the free support that we have been getting for all the domains bundled.

Aussie Bob · 28th December 2006, 08:14 PM

Not sure if you could charge your clients extra for support, as that's generally considered part of their hosting package they've purchased from you - unless you have 2 tiers of pricing.

Gerrit · 28th December 2006, 11:06 PM

Quote:

Originally Posted by Aussie Bob

It's on the list, but will certianly not be free. More around the lines of $x/domain/mth. We're still working on the pricing model, to see if it's feasible to introduce as a product.

I hope it will be optional.. I don't mind giving support to my clients - it's one of my selling points. I don't push selling hosting - site design is my main business. I offer 'complete care' from website design to hosting and also computer/network service & maintenance

28th December 2006, 02:59 AM	#1 (permalink)
indigo New Dotable member Join Date: Jun 2006 Posts: 7	Client Support? Is dotable looking forward for providing anonymous support directly to our clients? Some webhosts do provide it and it is one of the most sought after feature. Oh yes, the support should be anonymous without revealing the dotable brand.

28th December 2006, 03:15 AM	#2 (permalink)
rois Senior Member Join Date: Aug 2006 Location: Neptune Posts: 206	I would love to see this feature available but I suspect that, should this be implemented, it might lead to an increase in the price of the hosting plan. So I do not think that it is in dotable's to do list, not in the near future anyway. Right Bob/Steve? __________________ Cheers, Roi

28th December 2006, 08:14 PM	#6 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,792	Not sure if you could charge your clients extra for support, as that's generally considered part of their hosting package they've purchased from you - unless you have 2 tiers of pricing. __________________ • Dotable • "an island of normality in a sea of pimps and pirates" •

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28th December 2006, 03:17 AM	#3 (permalink)
indigo New Dotable member Join Date: Jun 2006 Posts: 7	ofcourse, I dont suppose this can be free anyway. It can also be optional add-on for resellers if they want. So lets say, a Reseller can pay $ xx for one year of free support directly to their clients. And resellers can either provide their own support or sort of "outsource" it to dotable. How about that?

28th December 2006, 08:08 PM	#5 (permalink)
indigo New Dotable member Join Date: Jun 2006 Posts: 7	Hey Bob, Nice to know that its already being thought about. I would also like to provide the support as optional to the customers who want the same ofcourse with a little margin over dotable price. So if Dotable charges $ x per domain I would have to charge atleast $x+0.01 per domain to my customers. Having that in mind, I hope that it would be cheaper else resellers will redirect queries to the free support that we have been getting for all the domains bundled.