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| Welcome to Dotable. Dotable currently hosts more than 15,000 domains for clients in all corners of the globe, so we must be doing something right! Dotable is all about people, and without people Dotable would not be where it is today. We value our clients and work hard with them and for them, so they can achieve their online goals. Our client's success is our success. Dotable's staff has more than 40 years of combined experience in hosting. Our products range from single domain hosting, through to fully managed dedicated servers. We invite you to inspect our products from the links below. We're here to serve you so sing out if you need anything. |
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23rd May 2006, 10:51 AM
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#1 (permalink) |
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New Dotable member
Join Date: May 2006
Posts: 3
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Offsite Acount
Hi Bob! Greetings from Argentina.
I'm looking for a good hosting company that can meet or exceed the following hosting needs and I think in Dotable  , but my concern is about a offsite site for emergency, is't avaiable here? and what's the time response average for tickets?.Thanks; |
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23rd May 2006, 11:22 AM
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#2 (permalink) |
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Dotable Founder
Join Date: Mar 2005
Location: Land down under
Posts: 4,068
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Hi
The Dotable main site + helpdesk + billing is in a separate datacenter than the Dotable client servers. This means that if there is a network issue with a datacenter where the Dotable client servers are, then we can still maintain communication and support. Response times for tickets should be no more than 15 to 30 minutes. I personally don't like to see a ticket sitting for more than 30 minutes, without being attended to. Sing out if you need anything else.
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