Domain registrar advice - Page 2 - Dotable

Josh · 3rd October 2007, 06:51 PM

EUrid does allow it. They say it's the same as for other top level registries, and must be initiated from the gaining registrar.

There are differences all over the place and I can never work out whether it's eNom's fault or differences between the registries.

If I change my address, my .org domains never get changed and they say it's because my "telephone number is not in a valid format". A number is a number and it's certainly valid!

My .com and .net domains update fine.

For my .co.uk domains I have to contact eNom and ask them to manually change them with the registry which can take 10 days and they often forget, necessitating me contacting them every few days to remind them. It took many weeks last year to find out that one as most of the support staff were unaware of it. Consequently I've kept hold of the ticket numbers and the emails containing the information, just in case I come across one who doesn't know.

.eu domains they say you cannot even change your address at the registry as the registry doesn't allow it. Yet, I have emailed EUrid and they say they certainly do and you can. But, it must be done through your registrar's interface.

All that makes for a very frustrated Josh

Josh · 5th October 2007, 07:18 PM

I've waited 3 days for a response to my ticket with Planet Domain now. Is that the norm?

Even then, the answer seems wrong as they have said they do accept incoming .eu transfers, but the page on their site dealing with incoming transfers does not mention .eu as one of the accepted extensions.

waldo · 5th October 2007, 11:10 PM

Depends on urgency of ticket tbh - I've had tickets responded to within 1 - 2 hours for more important issues, but the average low priority stuff normally takes 3 or 4 days.

Josh · 10th October 2007, 04:39 PM

They took 4 days to answer again. Apparently they can transfer .eu domains, they just don't say so on their site

Aussie Bob · 10th October 2007, 04:42 PM

Josh, yeah, I've found their support response times very slow. I wish we hosts could get away with 4 day response times.

j/k

Josh · 10th October 2007, 04:58 PM

I say go for it!

3rd October 2007, 06:51 PM	#11 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 836	EUrid does allow it. They say it's the same as for other top level registries, and must be initiated from the gaining registrar. There are differences all over the place and I can never work out whether it's eNom's fault or differences between the registries. If I change my address, my .org domains never get changed and they say it's because my "telephone number is not in a valid format". A number is a number and it's certainly valid! My .com and .net domains update fine. For my .co.uk domains I have to contact eNom and ask them to manually change them with the registry which can take 10 days and they often forget, necessitating me contacting them every few days to remind them. It took many weeks last year to find out that one as most of the support staff were unaware of it. Consequently I've kept hold of the ticket numbers and the emails containing the information, just in case I come across one who doesn't know. .eu domains they say you cannot even change your address at the registry as the registry doesn't allow it. Yet, I have emailed EUrid and they say they certainly do and you can. But, it must be done through your registrar's interface. All that makes for a very frustrated Josh __________________ Joshua Powell

5th October 2007, 07:18 PM	#12 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 836	I've waited 3 days for a response to my ticket with Planet Domain now. Is that the norm? Even then, the answer seems wrong as they have said they do accept incoming .eu transfers, but the page on their site dealing with incoming transfers does not mention .eu as one of the accepted extensions. __________________ Joshua Powell

10th October 2007, 04:39 PM	#14 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 836	They took 4 days to answer again. Apparently they can transfer .eu domains, they just don't say so on their site __________________ Joshua Powell

10th October 2007, 04:42 PM	#15 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 4,068	Josh, yeah, I've found their support response times very slow. I wish we hosts could get away with 4 day response times. j/k __________________ Please review Dotable at the following review sites - HostJury.com \| WebHostingStuff.com

10th October 2007, 04:58 PM	#16 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 836	I say go for it! __________________ Joshua Powell

5th October 2007, 11:10 PM	#13 (permalink)
waldo Cross Hare Join Date: Jul 2006 Location: UK Posts: 476	Depends on urgency of ticket tbh - I've had tickets responded to within 1 - 2 hours for more important issues, but the average low priority stuff normally takes 3 or 4 days.

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