Mail Filtering to be added to all servers tonight 12/18 - Page 3 - Dotable

Dotable Billy · 20th December 2008, 04:06 PM

This is something that we have talked about for months now, I do apologize if you feel that it came out of nowhere, however this is something we have mentioned a number of times.

As for the external DNS, this is something that while it may work is unsupported. When you chose to not use our service for everything issues can arise, this is one of them. This is only 1 of the many type of things that can happen when you chose not to use our DNS.

Dotable Billy · 20th December 2008, 04:07 PM

Quote:

Originally Posted by youthgas

I am also getting spam / unsure marked emails that aren't. Does this mean there may also be emails that are now being filtered as spam, before they even get to me?

I tried to log a support ticket, but there is now a client site, which refuses to recognise any type of log in that I want to give it. How do I get my login info?

Please email support@dotable.com and we will get you your client information.

agua · 20th December 2008, 04:59 PM

Hold on - do we get no control over what is spam and what is not?

I too am getting oodles of spam coming through and many non-spam emails are getting logged as spam.... do I have to send the email headers to Dotable every time I want an email un-spammed?

Dotable Billy · 20th December 2008, 05:10 PM

We are working with the team that developed this now to see why so many people are seeing false positives. We have not seen this in testing at all so we are trying to track down why.

Josh · 20th December 2008, 05:36 PM

As someone who rarely gets spam, I do not want to use this filtering system. How do I roll back to the original settings?

Dotable Billy · 20th December 2008, 05:40 PM

This is actually not optional. We have offloaded the handling of mail to another server. Right now the server you are on will allow email from an outside server, however in the near future once all the issues are worked out we will only allow mail that is received through the gateway. By offloading email it reduces load on the server and allows us to keep the server more stable. Approx 80% of all load issues are caused by spamming to the server.

Josh · 20th December 2008, 05:43 PM

I am less than impressed then.

Dotable Billy · 20th December 2008, 05:51 PM

Sorry to hear that... however it is how our email system will be working. The only difference that you are noticing now is the rewrite of the [spam] in the header. Other then that the technology we are using now is the same that was on the cPanel servers (just more refined now)

Dotable Billy · 20th December 2008, 05:57 PM

I also want to point out that out of all our clients and the thousands upon thousands of domains we have on here, we only have a handful that are having issues. While we are working on fixing all of the issues that we are having, we cannot change things for everyone because a few that have issues. Changing the security levels of email, ie where they are accepted from, is considering changing it for everyone because we would have to open up the local exim server to accept email for all users which would allow more spam in that would be unfiltered.

Josh · 20th December 2008, 05:57 PM

What about things like delays in getting email? If the mail from X number of servers is moved to 1 server that is surely going to cause delays in busy times.

I am also assuming that mailfiltering.com (which is owned by UK2) is not JUST going to be filtering our email at Dotable and will be eventually rolled out across all UK2 owned businesses. Again, what effect will this have on delay.

I see it as another point where failure can occur.

20th December 2008, 05:36 PM	#25 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 883	As someone who rarely gets spam, I do not want to use this filtering system. How do I roll back to the original settings? __________________ Joshua Powell

20th December 2008, 05:43 PM	#27 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 883	I am less than impressed then. __________________ Joshua Powell

20th December 2008, 05:57 PM	#30 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 883	What about things like delays in getting email? If the mail from X number of servers is moved to 1 server that is surely going to cause delays in busy times. I am also assuming that mailfiltering.com (which is owned by UK2) is not JUST going to be filtering our email at Dotable and will be eventually rolled out across all UK2 owned businesses. Again, what effect will this have on delay. I see it as another point where failure can occur. __________________ Joshua Powell

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20th December 2008, 04:06 PM	#21 (permalink)
Dotable Billy Senior Member Join Date: Oct 2008 Posts: 631	This is something that we have talked about for months now, I do apologize if you feel that it came out of nowhere, however this is something we have mentioned a number of times. As for the external DNS, this is something that while it may work is unsupported. When you chose to not use our service for everything issues can arise, this is one of them. This is only 1 of the many type of things that can happen when you chose not to use our DNS.

20th December 2008, 04:59 PM	#23 (permalink)
agua Saturn Join Date: Jul 2006 Posts: 401	Hold on - do we get no control over what is spam and what is not? I too am getting oodles of spam coming through and many non-spam emails are getting logged as spam.... do I have to send the email headers to Dotable every time I want an email un-spammed?

20th December 2008, 05:10 PM	#24 (permalink)
Dotable Billy Senior Member Join Date: Oct 2008 Posts: 631	We are working with the team that developed this now to see why so many people are seeing false positives. We have not seen this in testing at all so we are trying to track down why.

20th December 2008, 05:40 PM	#26 (permalink)
Dotable Billy Senior Member Join Date: Oct 2008 Posts: 631	This is actually not optional. We have offloaded the handling of mail to another server. Right now the server you are on will allow email from an outside server, however in the near future once all the issues are worked out we will only allow mail that is received through the gateway. By offloading email it reduces load on the server and allows us to keep the server more stable. Approx 80% of all load issues are caused by spamming to the server.

20th December 2008, 05:51 PM	#28 (permalink)
Dotable Billy Senior Member Join Date: Oct 2008 Posts: 631	Sorry to hear that... however it is how our email system will be working. The only difference that you are noticing now is the rewrite of the [spam] in the header. Other then that the technology we are using now is the same that was on the cPanel servers (just more refined now)

20th December 2008, 05:57 PM	#29 (permalink)
Dotable Billy Senior Member Join Date: Oct 2008 Posts: 631	I also want to point out that out of all our clients and the thousands upon thousands of domains we have on here, we only have a handful that are having issues. While we are working on fixing all of the issues that we are having, we cannot change things for everyone because a few that have issues. Changing the security levels of email, ie where they are accepted from, is considering changing it for everyone because we would have to open up the local exim server to accept email for all users which would allow more spam in that would be unfiltered.