Support desk - Dotable

Kosh · 28th May 2007, 01:26 AM

It`s a question that gets asked millions of times on various hosting forums, usually by teenage kids looking for a free ticket desk to install on their mega hosting projects! I hate to be one to ask this but.....

Has anyone used any of the free helpdesks that are floating around? I`ve looked at Ceberus but it`s way too much for what I need. I see Support Trio offers a limited free license and looks quite nice.

I need something light, not overly bloated. Just a basic ticket desk, can create a couple of departments, one piped email address is enough, also preferably with a faqs module built in. Ideally nice clean code, css and can be themed via header/footer.

Surprisingly, this is not for a hosting business but for a domain that is offering a subscription based geo-sciences datacentre.

Josh · 28th May 2007, 04:17 AM

One of my favorites is oneorzero.com

There's a free version and a paid (the free being a version behind the paid generally). It's pretty easy to customise the look and feel of and easy to use.

badr · 29th May 2007, 03:49 PM

I posted this somewhere else... I really enjoyed the free Cerberus license. Even though it was overkill, I quickly found use for the extra feature.

you can try pmos (free ) which is also being illegally resold as inverseflow helpdesk. www.h2desk.com/pmos/

28th May 2007, 01:26 AM	#1 (permalink)
Kosh New Dotable member Join Date: May 2007 Posts: 7	Support desk It`s a question that gets asked millions of times on various hosting forums, usually by teenage kids looking for a free ticket desk to install on their mega hosting projects! I hate to be one to ask this but..... Has anyone used any of the free helpdesks that are floating around? I`ve looked at Ceberus but it`s way too much for what I need. I see Support Trio offers a limited free license and looks quite nice. I need something light, not overly bloated. Just a basic ticket desk, can create a couple of departments, one piped email address is enough, also preferably with a faqs module built in. Ideally nice clean code, css and can be themed via header/footer. Surprisingly, this is not for a hosting business but for a domain that is offering a subscription based geo-sciences datacentre.

28th May 2007, 04:17 AM	#2 (permalink)
Josh Senior Member Join Date: May 2005 Location: Farnham, Surrey, GB Posts: 817	One of my favorites is oneorzero.com There's a free version and a paid (the free being a version behind the paid generally). It's pretty easy to customise the look and feel of and easy to use. __________________ Joshua Powell

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29th May 2007, 03:49 PM	#3 (permalink)
badr Member Join Date: Sep 2006 Posts: 47	I posted this somewhere else... I really enjoyed the free Cerberus license. Even though it was overkill, I quickly found use for the extra feature. you can try pmos (free ) which is also being illegally resold as inverseflow helpdesk. www.h2desk.com/pmos/