Quote:
Originally Posted by Aussie Bob
That's the attitude Gerrit! That's my approach in instances such as this.
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That's the only way. I haven't had one angry client on the phone today - I called/emailed them before they could call me and explained that we had a problem and that we're working on it. They all understand that there will be a problem every now and then and if they know there's a problem and we're taking care of it, they're OK with it.
