Dotable - Dot your Domains - View Single Post - Problem resolving domains on our name servers

support_JMontgomery · 12th March 2010, 06:15 AM

I just gave Telstra BigPond a call at the number you provided, Jarrod. Apparently the first guy I talked to (after pressing the options 1, 1, then 1) was not in the right department, so he transferred me to Ashley's department (who was not in at the moment). The technician I got then took the ticket number and put me on hold for a few minutes, then came back and said that this ticket had been assigned to somebody and that person will call us back when it is resolved. The name and employee ID he gave me were:

Carl Roemke (sounds like ROM-KEY)
D295 107

None of the people I talked to could give me any details about the issue, and I was on the phone for about 30 minutes.

12th March 2010, 06:15 AM	#7 (permalink)
support_JMontgomery Dotable Staff Join Date: Jan 2010 Posts: 10	I just gave Telstra BigPond a call at the number you provided, Jarrod. Apparently the first guy I talked to (after pressing the options 1, 1, then 1) was not in the right department, so he transferred me to Ashley's department (who was not in at the moment). The technician I got then took the ticket number and put me on hold for a few minutes, then came back and said that this ticket had been assigned to somebody and that person will call us back when it is resolved. The name and employee ID he gave me were: Carl Roemke (sounds like ROM-KEY) D295 107 None of the people I talked to could give me any details about the issue, and I was on the phone for about 30 minutes.