And I'll add this to Josh's comments:
For those of us that want to leave, it needs to be allowed to happen, and happen quickly, without letting these tickets sit and age when they are opened. Treat me with respect, and you'll get the same from me.
No matter how much you plan to improve, and how much you explain what happened, there are those of us who *must* leave regardless of the explanation because it's a shrewd business decision. There are those that will remain at Dotable and be your support base as you return to excellence.
Of those that leave, some will return in the future. How many depends on how you treat them in this difficult time.
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