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Originally Posted by P-nut
IMO the only reason to feel embarassed would be if they weren't doing anything about the server being down. A host that actually gives a play-by-play of the status is pretty rare.
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I've worked through literally hundreds of these type incidents, over the years. All we can do is work as hard as possible to get the server back online, and give updates on our progress in this announcement. Unfortunately server issues happen
so we keep communication foremost with such issues.