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Aussie Bob · 15th February 2008, 07:20 AM

They can log into the helpdesk to view that ticket if they want using the email address and the key generated with that ticket. It's just how Kayako's eSupport works.

15th February 2008, 07:20 AM	#7 (permalink)
Aussie Bob Dotable Founder Join Date: Mar 2005 Location: Land down under Posts: 3,917	They can log into the helpdesk to view that ticket if they want using the email address and the key generated with that ticket. It's just how Kayako's eSupport works. __________________ ? Dotable ? "an island of normality in a sea of pimps and pirates" ?