i think that the best way, would be sending a PM to aussie bob here.
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I sent a mail to the sales department asking advice on a plan. I was sent an immediate computer generated reply with a link to a ticket number. When the link is clicked, it takes you to a page requiring Log In details ...
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I think you sent an email and you got reply from helpdesk ( which yo u cant login now ), you cant login there since i think the accounts are created upon your payment for chosen plan. i think you should still receive reply email after someone responds to your message.
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That's a good trick in itself ... trying to join these forums ... there is no "Register" button on the page
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As for forums , there actually IS a register button right over the forums list on the orange bar :]
if you need some help on plan choosing just write what you need an we will help you out.